SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AMC Motorcycle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello to everyone, took such only red, departed all winter with trousers, which is characteristic legs do not freeze at all, soft, light, do not get dirty quickly all shook, thanks to the stores, and these bought a sister for a gift I recommend to buy, the size is small at 41 bought 43 just, and I took 41 for myself, the delivery as usual is all right, The seller is sociable.
Excellent snow boots, comfortable, warm, I loved. Seller, excellent, fast shipping. Super recommend
For a month came to the Sverdlovsk region. For 600R just good dummies, took for walks with a dog, when we came to us already swam snow, but I will have time to walk and write more feedback about slippery they or not, but it seems that if it is straight cold from-15-20 went to freeze Harden and slide accordingly, but let's see! In general, made well, no prints, fit on a wide leg, malomerki for two sizes exactly, at 37 came 39, with a toe will be comfortable!
Boots are very comfortable, ordered January 25, received February 26, at a temperature-7 was afraid that the legs would freeze, nothing like that, very warm on a wide leg, bought for 665 rubles
Beautiful and super soft inside I loved them
Looks good and very comfortable, I'm setisfied
Everything is super. I recommend. The size approached. Fast shipping (2 weeks). as photo. The store put a bag for the smell.) pleasant smell.
Normal bots. I took for a shift at work. The office on the first floor, the legs are ashamed to blow simply. Warm! But, do not "breathe") Well, it's trifles. In the first two days it was slightly uncomfortable, pursued a persistent feeling that the left shoe seemed to be stuck inside. At the same time, the sole is not stoptan, even now such a feeling has passed, to see the leg has taken a stoptan position)) soft, comfortable. In general, I run for work, I'm happy. In Russian 41 ordered Chinese 43. As soon as they were pulled out of the package, it seemed that they would be great (they are also wide, for wide-footed in general it would be gorgeous). An No, measured-ideally approached.
Shoes are cool!
The product corresponds to the price and description. He went to Ukraine for a very long time.
Very good shoes. I recommend.
Not on a narrow leg, light. I ordered my mother, says, a little slip. Fabric gets wet. And so, like comfortable
The size approached, soft, warm, bolonovye, I hope that they will not miss.
Super shoes, my wife really liked.