We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Cool, took a larger size and generally KAEF
I do not understand how I ordered such a plan for myself))) such rough and massive. Let's start with the fact that the store carefully packed the goods. I put yellow socks. On the leg looks interesting, and for me-unusual. The only thing that I have thin bootlegs, so from above I have to tighten tight and denser socks to wear. In general, satisfied!!
I order a second time, very satisfied
Thank you. Wonderful shoes!!! The parcel came quickly. Quality packaging. You need to order a larger size. We did so, risked and were very satisfied
Good, quality shoes. Fully comply with the description
I am buying already 3d pair of shoes from this store , very nice service , fast feedback , good quality
Thank you! Boots stunning!!! The first time I ordered shoes, I was mistaken for 1 size, a little big on my 40. I will wear on a warm socks. As a gift, the store put the socks)
In St. Petersburg came in 28 days. I'm delighted, the shoes are super. Of the minuses, very heavy, walking and straight calves swing) really slippery in the snow, if dry weather, then all the norms. I took on my leg 25 cm or 37,5 shoes slightly bolshevaty, but still excellent. Shoes fit all, very stylish, super. Bought for 1853 rubles. I recommend!
Thank you! The only doubt is that Natur. kozh.
I order in this store third shoes, this time white without insulation! Boots fire!!! Packed perfectly, nothing wrinkled and not stained. The store is excellent, sent quickly, despite the new year and "coronavirus". As a gift put, as always socks, this time yellow, thank you very much, it's nice!!! I recommend everyone to buy.
I'm happy! True in some places they are stained with blue ink, but this is fixable. Yellow socks were included
Chic shoes, not soaked, read here in the reviews that are not comfortable-15 km in one day passed and the legs felt normal)) I advise everyone, still would Autumn such.
For size 35.5 small, very sorry
The shoes look exactly as they do in the picture, a bit tight because they didint have half sizes but other than that they’re really nice.
They look great, quite comfortable, they rub a little, but I think I'm coming soon. I ordered with fur-warm, and the sole is thick, so for the winter a great option! I will order even without fur.
Great shoes! At its 36 took 37, perfectly fit, not in the butt, as it should. As a gift put socks with the store communicated, answered quickly. Thank you seller!
Boots krutetsky) by 24,5 cm took the size of 40, less would be not enough. I recommend the product and the store.
Shoes chic. Don't dig up. I wear 39 ordered 40 perfectly fit. It took a long time, but in connection with kornovirus and the Chinese new year it is forgiving.
I ordered 11.11 received 8.12 in Odessa. At its 36 ordered 37, slightly loose in the leg. The store's table is correct. When receiving the goods to the quality of claims, everything is stitched, glue is not visible, inside does not stink. For me, heavy, when you wear the heel began to wipe on the side. Any scratch is visible on the skin, probably it was necessary to order matte and not glossy. I wear a month of smell of rubber inside there. I advise
Ordered my daughter, on a size grid for 1 or even 2 sizes more, for the winter is not so critical, though we have in Volgograd already warm, slush Next winter Quality is good, I do not understand much, but the skin looks like I liked the sole Leg comfortable Gift socks
Shoes got. Is it difficult to say whether it's genuine leather? The size 24,5 corresponds to the stop 24,5.